HOW WE WORK

OUR SUPPORT

Our solutions support engineers to unlock geotechnical insights on their projects. From pre-sales to technical assistance our team offer best-in-class support to ensure success on your projects. We can guide you throughout the project to ensure the sensors are answering the questions you need answers to.

Our engineers are available to help provide application or product assistance, helping you ensure a fit-for-purpose monitoring scheme. With a wide range of experience globally, our engineers can talk you through the benefits of each type of sensor and provide support to get the best outcomes for your applications.

Responsive project support as and when our customers need it

We understand that every project or customer is different and provide a wide range of project support options to empower our clients to deliver high-quality data.

We have a dedicated support function that can address queries quickly and accurately embracing multiple communication methods such as phone, email, live chat and video support, both in the office and in the field.

Our support ranges from product selection to installation training and product literature with in-depth instructions and step-by-step guides.

Tomasz Ziętkowski Business Development Manager, GEO-Instruments, Poland

"What really sets Geosense apart is their great technical support during equipment selection as well as during project implementation.

Their team is always ready to help, providing fast and effective support when needed. This level of support significantly enhances the overall experience and allows for the efficient integration of monitoring solutions into our projects."

Tomasz Ziętkowski Business Development Manager, GEO-Instruments, Poland

Jono Wright Senior Engineering Manager - Strata Geotechnics

"Working with Geosense is always refreshing, a supplier who knows their stuff with plenty of practical experience.

Their in-house support experts are always happy to help, even with novices.

The sales team never over sell, and are on hand with helpful advice to ensure you get the right instrument for your application so that quality data is generated!"

Jono Wright Senior Engineering Manager - Strata Geotechnics

Aaron Solera Project Manager, Murphy Geospatial

"What truly makes Geosense different is their service. Their team is knowledgeable, proactive, and consistently willing to go the extra mile, offering technical advice, fast turnaround times, and clear communication.

Whether we need product recommendations, troubleshooting assistance, or customised solutions, they always deliver."

Aaron Solera Project Manager, Murphy Geospatial

Agnostic service, integration, and manufacturing only

As an end-to-end manufacturer, we respect the workflows of our clients or their partners in installing sensors and managing the wider monitoring systems in projects.

Whilst we make the majority of our sensors, we also work with a number of incredible partners, who integrate with our sensors to further unlock the power of monitoring.

Our team use their experience and expertise in sensor function and system performance to offer tailored support for our customers for setup, troubleshooting, and performance optimization throughout the lifetime of the monitoring systems

Relationship building, training and company values

We forge strong, respectful relationships with dynamic companies that believe that monitoring matters. We empower our clients to deliver great work, all around the world, every single day.

We are passionate about training and supporting the industry. We offer tailored training to upskill your teams, utilising our Geosense Academy. We have flexible delivery options, and cover a wide range of topics. To learn more about how we can help Find out more

We are active members and contributors to The Association of Geotechnical and Geoenvironmental Specialists (AGS) , The British Geotechnical Association (BGA), and the Deep Foundations Institute (DFI) who help improve the profile and quality of geotechnical and geoenvironmental engineering and the deep foundations industry.

COMPANY VALUES

Our long-term success is built on values that we strive to live by every day in our workplace and for our customers.

As a company, we have agreed on five core values that will guide us into the future while preserving the strengths that have driven our growth. These values centre on showing care and respect for our employees and delivering the best possible service to our customers.